Terms and Conditions

These General Terms and Conditions apply to all orders placed through our online shop in the version valid at the time of your order. We do not accept conflicting customer terms unless we expressly agree to them in writing.

Seller and contracting party:

Lisa Plaickner · Via Julius Durst 66 · 39042 Bressanone (BZ), Italy

Email: info@solvialuna.com · VAT number (Partita IVA): IT03354830212

The presentation of products in the online shop does not constitute a binding offer, but an invitation to place an order.

By submitting your order in checkout, you make a binding offer to purchase the goods in your shopping cart.

The purchase contract is concluded when we accept your order by sending an order confirmation email immediately after receiving your order. Please check the confirmation for completeness and notify us promptly of any discrepancies.

All prices are shown in euros. For consumers (B2C) within the EU, prices include statutory VAT. For business customers (B2B) with a valid VAT ID number, invoicing may be on a net basis under the reverse-charge procedure.

Applicable shipping costs are shown separately in the shopping cart before you complete your order.

Payment is processed via our payment service provider Stripe (e.g. credit card). Your payment method is charged when you complete your order or in accordance with the payment terms displayed by Stripe.

Delivery is carried out by our logistics partner BRT (Bartolini) to the delivery address you provide.

We deliver to Italy, Austria and Germany.

The estimated delivery time is shown for each product in the shop or at checkout. If an item is unexpectedly unavailable, we will inform you promptly and refund any payments already made if you withdraw from the contract.

The risk of accidental loss or damage to the goods passes to you when the goods are handed over to the carrier.

If you purchase as a consumer (a natural person acting for purposes outside your trade, business or profession), you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days from the day on which you or a third party nominated by you takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us (Lisa Plaickner, Via Julius Durst 66, 39042 Bressanone, Italy, email: info@solvialuna.com) of your decision by a clear statement (e.g. by email). You may use the EU model withdrawal form, but it is not required.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we are informed of your decision to withdraw.

You bear the direct cost of returning the goods. Please return the goods well packaged and, where possible, in their original condition.

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery (e.g. opened personal care or hygiene items).

Statutory liability for defects applies. For consumers in the EU, the two-year statutory warranty period applies under the relevant consumer protection rules (in Italy: Codice del Consumo).

In the event of justified defects, you are initially entitled to repair or replacement. If this fails or is unreasonable, you may withdraw from the contract or request a price reduction.

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our email address is set out above in section 1.

We are neither obliged nor generally willing to participate in dispute resolution proceedings before a consumer arbitration board, unless mandatory by law.

Contracts between us and you are governed by the law of the Italian Republic, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory consumer protection provisions of the country in which you habitually reside apply.

The place of jurisdiction for all disputes arising from the contractual relationship is — where permitted by law — Bolzano (Italy). In relation to consumers, this clause applies only to the extent that it is not restricted by mandatory statutory places of jurisdiction.